lu99's Privacy Policy

1. Introduction and Scope of Application

lu99 ("we", "our", or "platform") provides a safe and trusted online gaming service for players in Bangladesh. This privacy policy applies to the lu99.cam website and all associated digital services.

By using our website, creating an account, or using any of our services, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy applies to all registered users, visitors, and any person who interacts with our services on lu99. lu99 is only for those aged 21 and above — we do not knowingly collect information from minors.

2. Information We Collect

lu99 collects various types of information to provide its services. The categories of information collected are as follows:

2.1 Personally Identifiable Information (PII)

• Full name and date of birth
• Email address and mobile number
• Residential address (including district and division)
• National ID (NID) or passport number (for verification purposes)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Site access time, session duration, and pages visited
• Information collected through cookies and similar tracking technologies

2.3 Gaming Activity-Related Information

• Game history and betting records
• Deposit and withdrawal history
• Bonus usage records
• Details of complaints and support requests

3. Purpose of Data Use

lu99 uses the collected information for the following legitimate purposes:

• Account management: To process your registration, verify your identity, and ensure account security.
• Service delivery: To smoothly operate all services including gaming, deposit, and withdrawal processing.
• Fraud prevention: To prevent illegal activity, money laundering, and fraudulent transactions.
• Customer support: To help resolve your issues via 24/7 live chat and email.
• Promotional communication: To inform you of bonus offers and relevant updates based on your consent.
• Legal compliance: To comply with applicable laws and regulations and to provide required information to relevant authorities.
• Service improvement: To analyze user experience and further improve the platform.
• Responsible gaming: To identify signs of excessive gaming and provide necessary support.

4. Data Storage and Security

lu99 treats the security of user data as its highest priority. Our security measures are as follows:

4.1 Technical Security

• All data is transferred using SSL (Secure Sockets Layer) encryption.
• Sensitive information stored on servers is protected with AES-256 encryption.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is provided.

4.2 Organizational Security

• Only authorized personnel have access to personal information.
• All staff receive regular training on data protection.
• An immediate incident response plan is maintained in the event of a data breach.

4.3 Data Retention Period

All data is stored while the account is active. Even after an account is closed, certain necessary information may be retained for a specified period to meet legal obligations. Once the need has passed, data is securely deleted or its personally identifiable elements are anonymized.

5. Data Sharing with Third Parties

lu99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: The minimum necessary information is shared with the relevant provider to process transactions through bKash, Nagad, Rocket, and Upay.
• Technology partners: Limited information is shared with trusted technology service providers under strict confidentiality agreements for the purpose of operating the service.
• Legal requirements: Required information may be provided in response to a court order or a lawful request from a competent authority.
• Fraud prevention: To assist relevant authorities in preventing suspicious transactions or fraudulent activity.

6. Cookie Policy and Tracking Technologies

The lu99.cam website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types and Purposes of Cookies

• Essential cookies: Essential for ensuring the core functionality of the site and managing login sessions.
• Functionality cookies: Used to remember your language preferences and settings.
• Analytical cookies: Collect site usage statistics to help improve the service.
• Security cookies: Used to detect fraudulent activity and protect your account.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the site.

7. Your Rights and Controls

As a user of lu99, you have the following rights over your personal information:

7.1 Right of Access

You can view and download the information stored in your account at any time. Contact support for a copy of your data.

7.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction through our support team.

7.3 Right to Account Deletion

You may request the permanent closure of your account. However, information necessary to meet legal obligations may be retained for a specified period.

7.4 Right to Object to Processing

Contact our support team to stop promotional communications or to object to the processing of your data. We will fulfill your request as quickly as possible.

8. Protection of Minors' Data

lu99 is a platform only for individuals aged 21 and above. We do not knowingly collect or process personal information from any minor.

An age verification process is carried out at the time of registration. If we suspect that a user is a minor, we will immediately suspend that account and delete the associated information.

If you know that a minor is using our site, please notify us immediately at [email protected].

9. International Data Transfers

lu99 may use servers located in various countries around the world to serve players in Bangladesh. When your information is transferred outside Bangladesh, it is done in compliance with strict security standards.

Contracts with third-party service providers include terms to ensure data protection standards are met. We ensure that your information remains protected in accordance with this privacy policy even in the case of international transfers.

10. Policy Changes and Updates

lu99 may modify or update this privacy policy from time to time. For any significant changes:

• The new version will be published on this page and the "Last updated" date will be changed.
• Registered users may be notified of important changes by email.
• Continued use of the site after the updated policy is published will be considered acceptance of the new policy.

We advise you to check this page regularly so that you remain informed about the latest policy.

11. Complaints and Redress Procedure

If you believe that lu99 has violated this privacy policy, or if you have any concerns about the protection of your information, please take the following steps:

• First, contact our support team directly.
• Write out your complaint in detail and send it to [email protected].
• Our team will aim to respond to your complaint as quickly as possible, generally within 7 business days.
• If the issue is not resolved, escalate the matter to our Data Protection Officer.

lu99 takes every complaint seriously and is committed to providing a prompt and fair resolution.