lu99's
Commitment to
Responsible Gaming
lu99 believes gaming should be enjoyable, not a source of stress. Our tools and guidelines for safe and healthy play are here for you at all times.
What is Responsible Gaming?
Online gaming is a form of entertainment, but it stays enjoyable only when you remain in control. lu99 always wants its players to have a responsible gaming experience — playing mindfully and within their limits. Never think of gaming as a way to earn money or solve everyday problems — it is purely a form of entertainment.
In line with lu99's responsible gaming policy, we provide every player with several tools to help them manage their gaming time and spending. Your health and financial wellbeing are our highest priority.
Important Warning
Gaming addiction can be a serious problem. If you feel that gaming is having a negative effect on your life, relationships, or finances, please contact our 24/7 support team immediately.
Our Protective Tools
Deposit Limits
Set for yourself how much you want to deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and any increase is subject to a 7-day delay. The minimum deposit amount at lu99 is ৳200.
Time-Out Feature
If you feel you need a short break, activate a time-out from 24 hours up to 6 weeks. During this period no gaming activity will take place on your account, and the limit cannot be lifted before it expires.
Self-Exclusion
For a longer break, choose self-exclusion — from 6 months up to 5 years. Once this decision is made your account will be closed immediately and cannot be reopened before the set period ends.
Session Time Limit
Set how long you want to play in one sitting. A warning message will appear at the set time, and the session will end automatically if needed. This feature helps you manage your time properly.
Age Verification
lu99 is for players aged 21 and above only. Age verification is mandatory at registration. Any underage account is closed immediately, and we maintain a strict policy on this matter.
24/7 Support
For gaming problems or concerns, contact our Bangla-speaking live chat support at any time. Our trained team will guide you on using the right tools and provide the assistance you need.
Signs of Problematic Gaming
If you notice the following signs in yourself, it is time to think seriously about responsible gaming. lu99 encourages you to assess yourself honestly on this matter.
- A tendency to spend more time and money trying to recover money that has been lost.
- Taking time away from family, friends, or work to play.
- Taking on debt or exhausting savings for gaming.
- Feeling restless or uncomfortable when not gaming.
- Hiding the extent of your gaming from family or friends.
- Repeatedly trying to stop gaming but failing each time.
- Gaming to escape stress, sadness, or loneliness.
- Prioritising gaming over daily responsibilities and tasks.
Do Not Hesitate to Seek Help
If any of the signs above apply to you, that is not a sign of weakness — it is a sign of self-awareness. lu99's support team will help you make the right decision with complete confidentiality.
lu99's Commitment and Age Policy
For players aged 21 and above only
lu99 is an adult entertainment platform. We are very mindful of the safety of minors. Age verification is mandatory at registration, and additional documents may be requested in cases of doubt.
Secure and Encrypted Platform
Your personal and financial information is kept fully secure using SSL encryption. We work with verified game providers to ensure fair play.
Transparent Financial Rules
Minimum deposit ৳200 and minimum withdrawal ৳500. Easy transactions via bKash, Nagad, Rocket and Upay, with withdrawal processing time typically 30 minutes to 3 hours.
Transparent Bonus Terms
Our welcome bonus is 150% on your first deposit up to ৳8,000 — with a wagering requirement of just 15x. All terms are clearly stated, with no hidden rules.
Privacy Protection
Your personal information is never sold or shared with third parties. For more details about our privacy practices, see the Privacy Policy page.
Fair Play Guarantee
We work with leading game providers including Pragmatic Play, JILI, PG Soft, and Spribe, all of whom use verified fair-play technology.
How to Use the Tools
Log in to your account
Log in to lu99 and go to your profile settings. Look for the "Responsible Gaming" section there.
Set your preferred limits
Deposit limits, session time, or time-out — choose the right tool based on your needs.
Confirm your limits
Confirm the limits you have set. Reducing a limit is immediate; increasing a limit requires a 7-day wait.
Get support at any time
For any question or issue, contact us in Bangla via 24/7 live chat — with complete confidentiality.
Support and Contact
Get in Touch With Us
Our team is always ready for any gaming-related concerns or assistance. Your information will remain completely confidential.
24 hours, 7 days — instant support in Bangla
[email protected]
Live chat is instant; emails are replied to as quickly as possible
All your information and conversations are kept completely confidential
Questions About Responsible Gaming
Enjoy Safely
Enjoy cricket, slots, casino, and many more games at lu99 while following responsible gaming guidelines. If you have questions, check our FAQ.